Everything you need to know about Evokyn — all in one place.
We’ve compiled answers to our most commonly asked questions. Can’t find what you’re looking for? Reach out to us at support@evokyn.com — we’re here to help!
📦 Q: Where do you ship?
We currently ship to all 50 U.S. states and selected international destinations.
For international orders, delivery times and customs regulations may vary by country. If you're unsure whether we can deliver to your region, email us before placing your order.
💰 Q: How much is shipping?
We keep shipping simple and transparent:
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FREE standard shipping on all orders over $99 USD (U.S. only)
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$10 USD flat-rate shipping for orders under $99
Shipping fees (if applicable) will appear at checkout based on your order total.
⏱️ Q: How long does delivery take?
Standard delivery times after your order has been processed:
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United States: 9–14 business days
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International: 17–25 business days (depending on location and customs)
Processing time is typically 1–5 business days. Personalized or NFC-enabled items may require 1–2 extra days.
🔍 Q: How do I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to track your shipment.
You can also track anytime via our Track My Order page by entering your order number and email.
🔁 Q: What is your return policy?
You may return eligible items within 30 days of delivery. To qualify:
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Items must be unworn, unwashed, and in original condition
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Return shipping costs are borne by the customer
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Custom or NFC-personalized items are non-returnable, unless defective
Full details: View our Return Policy
🔄 Q: Can I exchange an item?
Yes — we offer one free exchange per order (size/color).
Exchanges must be requested within 30 days, and the original item must be in new condition. Email us to begin the process. Shipping for the exchanged item is on us.
📐 Q: How do I choose the right size?
Use our Size Chart to find your perfect fit — it includes detailed garment measurements (inches) for shoulder, chest, and length.
Still unsure? Email us and we’ll guide you based on your preferences.
📲 Q: What is NFC technology and how does it work in your products?
Our garments are equipped with discreet NFC chips, typically sewn behind the heart-shaped patch.
Tap your phone (NFC-enabled and unlocked) to the patch, and a browser will open with:
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Personalized AI conversations
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Uploaded memories
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Audio messages
You can even program custom content with your loved one’s voice, creating a meaningful connection with every wear.
🛑 Q: Can I change or cancel my order?
If your order has not been processed, we’ll try our best to make changes.
Please email us immediately with your order number. Once your item has shipped, unfortunately, cancellations or edits are not possible.
🧵 Q: What if I received a defective or wrong item?
We're sincerely sorry! If you receive:
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An incorrect item
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A defective or damaged product
Please contact us with your order number and clear photos of the issue. We’ll arrange for a replacement or refund right away.
💬 Q: How can I contact you?
We’re available 24 hours a day, 7 days a week.
📧 Email: support@evokyn.com
No bots, just real humans ready to help with sizing, returns, and anything else.
💡 Q: Still need help?
Don’t hesitate — our support team is just a message away. Whether it’s a product question, tracking issue, or personalized advice, we’re always here.
